Claims

We have made it hassle-free for you to file a claim from anywhere in the world. Simply click here to file your claim online and follow these three easy steps:

Fill out the required forms, depending on your type of claim:

• Valid government ID
• Police/ Narration Report
• Official receipts (ORs)
• Certificate of Employment, Medical Certificate (if related to disability)
• Other supporting documents, e.g., Medical Certificate, SSS / GSIS Certification of Permanent Disability, Rehab Assessment Form, Discharge Summary/ Medical Records

• Valid government ID
• Police/ Narration Report
• Hospital statement of account (SOA)
• Medical Certificate
• Discharge Summary
• Histopath Report, Electrocardiographic (ECG), Dialysis Report/Proof of Permanent Hemo Dialysis, Cardio Workup, Neurological Exam, as applicable
• Other supporting documents, e.g., Medical Certificate, SSS / GSIS Certification of Permanent Disability, Rehab Assessment Form, Discharge Summary/ Medical Records, Picture of Insured showing amputated part of the body

• Death certificate of the insured
• Police investigation report (if cause of death is due to an accident)
• Medical records

• Valid government ID
• Marriage contract (if beneficiary is the spouse)
• Birth certificate (if beneficiary is below 18 years old)
• Affidavit of Legal Guardianship (if beneficiary is below 18 years old)
• Certificate of Employment (for Group Corporate Solution policy)

• Valid ID of Creditor's authorized representative
• Loan Ledger or Summary Sheet

Our Bancassurance Sales Executives at any BPI branch nearest you can also gladly assist in filing your claim.

Once you submit your requirements, your request will be reviewed and evaluated by our claims team. Please expect an update from us via SMS and e-mail within 7 to 10 working days.

How will I receive the pay-out for my claim?

Your benefit pay-out will be credited to your nominated BPI account or for benefit amount that is less than Php500,000 you may choose pick-up anywhere at any BPI branch as a means to receive your claim benefit.

Depending on the nature or type of claim and submission of complete documents, your claim request may be processed in ten (10) to thirty (30) working days. Your policy benefit will be credited to your nominated account within three (3) days from the approval of claim request.

How long will it take to process my claims request?

Please expect your benefit pay-out to be credited to your nominated account within ten (10) to thirty (30) working days depending on the nature of the claim.

Below are the specific turnaround time from claims disbursement enrolment to claims pay-out:

1. Claims with preferred disbursement previously enrolled: ten (10) working days
2. Claims with no preferred disbursement currently enrolled: fifteen (15) working days
3. Claims with contestable cases: thirty (30) working days

How do I check the status of my claim?

We have made it hassle-free for you to check the status of your claims request. Kindly send us an email at BPIAIA.customerservice@aia.com with the following information: Policy Owner’s Full Name (First Name, Middle Initial, and Last Name) Mobile or Landline Number.

A BPI AIA Customer Service Representative will get back to you on the status of your claim request within one (1) day.

How do I know the benefit amount I can claim from my policy?

While the benefit amount to be paid out for claim requests are subject to our assessor’s evaluation and approval, you can still easily check the amount covered by your policy benefits by reviewing your policy details in My AIA. Your insurance policy contract also has a Summary of Coverage and Benefits Page for easy and ready reference.

Not yet registered in My AIA? Click on ‘Register’ here and follow the step-by-step instructions you will find on your screen. Once done, you will receive a confirmation e-mail from BPI AIA with your log-in details.

How do I file an appeal for a denied claim?

To file an appeal for your denied claim request, simply send us an email at claims@aia.com. A BPI AIA representative will contact you within 1-2 days to assist you with the next steps.